ABOUT YOU

You are a self-learner who is able to work in a high pressure environment. You thrive on the success of delivering high-quality software products. You are innovative, creative, a problem solver, and can think out of the box when it comes to designing and developing solutions. You have a thirst for continuous improvement in everything you do. You believe that the work you do every single day will make people’s lives, work, and play better.

ROLE SUMMARY AND RESPONSIBILITIES

• Works with the delivery consultants to manage the requirements throughout their lifecycle and provide the first-time resolution by troubleshooting, diagnosing, or escalating faults to the support leads and product team. Assists in the configuration of the application and in executing test scripts

Delivery Role Responsibilities

• Requirements Management: -Uses the most appropriate methods and tools to test, manage and maintain system requirements.
• Quality Assurance: – Executes test scripts under supervision. Understands the role of testing and how it works in systems development.
• Delivery Products Tools and Documentation: Contributes to the implementation of proposed solutions. Assists with documentation of issues requirements, training manuals, issues resolution templates & test scenarios
• Delivery Issues Management – Understands and is aware of incident management and service support so that products are built effectively. Log issues and risks associated with work

Support Role Responsibilities

• Incident Management: – Assist in first line diagnosis of incident/service request details
• Incident Management: Assist in resolving incidents/service requests when first contacted whenever possible & Escalating incidents/service requests that they cannot resolve within agreed timescales
• Incident Management: Assist in keeping users informed of progress & solution provided
• Incident Management: Assist in closing all resolved incidents, requests, and other calls
• Quality Assurance: – Executes test scripts under supervision. Understands the role of testing and how it works in systems development.

Knowledge

• Broad, generalist knowledge of core elements or concepts within their role
• Focus on learning existing tools, resources, and processes at Turnkey Africa

Delivery

• Develops productivity skills by learning and refining working style and time management
• Capable of taking well-defined sub-tasks and completing them

Leadership & Communication

• Effective in communicating progress to the team
• Asks for and accepts feedback graciously; eager to find ways to improve

Behavioral Competencies

• Teamwork & Communication-Values team success over individual success
• Curiosity & Passion -Continuously improve (self and team)
• Professionalism & Passion -Holds yourself and others accountable
• Customer Focus- Thinks about the business impact

Requirements

Skills and Qualifications:

• A degree-level qualification in information technology, computer science, or similar are highly regarded in this field
• Have certification in information technology or software Business analysis
• Knowledge of Insurance and/or accounting will be an added advantage
• Understanding of software development methodologies
• Understanding of business process modeling
• Demonstrated ability to define requirements, design, configure, and test software products
• Experience with TurnQuest Insurance Suite will be an added advantage