Member Services Officer Full-time Job

Organization : Arts SACCO
Position : Member Services Officer
Location: Blantyre

Arts SACCO is an affiliate of Malawi Union of Savings and Credit Cooperative Ltd (MUSCCO) and a democratically controlled financial cooperative society whose aim is to provide affordable and sustainable financial services to members for their social economic empowerment in the creative industry. Arts SACCO is a component of Copyright Society of Malawi under the Integrated Arts Development Programme (IAD).

Job Description
This position will be responsible for developing & maintaining marketing strategies to meet organization objectives. Conducting and evaluating customer research, market conditions, competitor data & implementing marketing plan changes as needed. Ensuring corporate policies and procedures are followed. Report on all marketing issues to the SACCO Manager.

Duties & Responsibilities

• • Demonstrate technical marketing skills and SACCO product knowledge
  • Develops annual marketing plan in conjunction with the SACCO Manager
  • Manage the marketing regional office budget
  • Implement the SACCO marketing, business development and brand strategies
  • Undertaking market research
  • Promoting members and customer’s recruitment drive
  • Ability to explain to customers on loan application process
  • Providing cashiering duties i.e. receipt of membership fees, deposits, loan repayments and effecting payments of savings withdrawals, loan disbursement and royalties
  • Posting transactions into the Fin Financials
  • Daily reconciliation of cash receipts and cash payments
  • Dispensing information pertaining to fees, policies, procedures, benefits, goods and services
  • Responding to telephone inquiries as well as written questions, concerns and complaints relating to membership
  • Encouraging members to increase their monthly contributions & maximize their benefits
  • Undertaking any other duties assigned by the Manager as required to promote optimal organization performance

Key Competences

• • Understanding of SACCO or Financial Cooperative business model
  • Knowledge of Accounting packages i.e. Sage, Fin financials etc.
  • Computer and ICT skills
    Ability to communicate effectively
  • Great interpersonal skills and customer service
  • Good negotiating skills
  • Good attitude, team player and ability to adapt quickly

Qualification & Experience
Diploma in Sales and Marketing, Business Administration or Accounting from a recognized institution with at least 2 years’ experience in financial or marketing industry.

How to apply
Applications enclosing CVs and copies of certificates should be forwarded to the address below or e-mail artsluso@gmail.com not later than Saturday, 20th May 2023.

The SACCO Manager
Arts SACCO
C/O Copyright Society of Malawi
P.O. Box 30784
Lilongwe Area 5