Job Purpose;

Accountable for cascading the PBB country Branch Banking strategy and executing in alignment with PBB country objectives (e.g. Relationship Banking, Direct Banking etc.). Overall accountable for the achievement of the operating income, controllable costs and client objectives through the coverage teams.

Key Responsibilities;

• Actively seek new business initiatives to grow clients within the local markets.
• Adhere to risk framework, appetite, risk control procedures, governance and risk toolbox.
• Build a high performance team through managing resources & retention of critical staff to match strategic business requirements.
• Check consistent implementation and adherence to the Relationship and Direct toolboxes across Branch Banking Check consistent implementation of Relationship and Direct Banking objectives; and ensures adherence to the toolboxes and seeks approval for customization where relevant.
• Contribute to the development of the country client risk framework and risk appetite.
• Determine the people plan to focus on resourcing, development, talent management, and talent retention.
• Drive all relevant initiatives that will focus on increasing effectiveness of digital channel usage by all segments.
• Drive digital migration and branch efficiency, taking into account customers who frequently resist migration efforts.
• Drive digitization of all processes in the Branch Banking network in alignment to the strategy of clients using all relevant channels and platforms e.g. ATMs, Enterprises Direct, Voice Branch etc.
• Drive satisfactory audits and ensures that there are no repeat unsatisfactory findings as gauged by operational losses.
• Drive the bank’s multi-channel strategy through optimization and usage in alignment to client requirements and offerings.
• Ensure staff are appropriately and consistently rewarded and recognized for their achievements and outputs.
• Identify current and potential employee skill requirements in consultation with the PBB Human Capital function.
• Identify workspace requirements for Branch Banking resources and be responsible for monitoring and managing related costs.
• implement the Branch Banking strategy, delivers agreed financial and non-financial outcomes through the teams.
• In conjunction with Relationship and Direct Banking define the financial outcomes in order to deliver its objectives.
• Lead, inspire and coach a team of professionals, develop talent, create succession to key roles.
• Localise the ecosystems strategy taking into account local market conditions and develop a deep understanding of local markets and delivering solutions that are relevant in those local markets without compromising broader objectives.
• Monitor implementation of agreed financial and non-financial outcomes and ensures that remedial actions are implemented in collaboration with Business and Personal Banking teams.
• Partner with Relationship and Direct Banking teams in order to drive optimal productivity and operational effectiveness for the achievement of Relationship and Direct Banking outputs.
• Provide input into the development of the overall Country strategy. Retain a balance between scalability, balance sheet and income statement growth whilst delivering service through NPS.

QUALIFICATIONS

Minimum Qualifications

• Type of Qualification: First Degree
• Field of Study: Business Commerce

Experience Required

• Distribution
• Consumer & High Net Worth
• 8-10 years
• Experience in banking or financial services (including experience in the field coupled with experience in a head office environment. Knowledge of all business processes within a bank, including all procedural and regulatory restraints. Financial knowledge.

ADDITIONAL INFORMATION

Behavioral Competencies:

• Developing Strategies
• Directing People
• Embracing Change
• Empowering Individuals
• Establishing Rapport
• Generating Ideas
• Making Decisions
• Producing Output
• Seizing Opportunities
• Showing Composure
• Team Working
• Valuing Individuals

Technical Competencies:

• Banking Process & Procedures
• Customer Reception and Channeling
• Customer Understanding ( Consumer Banking)
• Financial Acumen
• Operational Planning
• Product and Services Knowledge
• Risk Management