UN Jobs – Management and Programme Analyst (Chief, Quality Assurance and Business Intelligence Unit) at United Nations Regional Service Centre Entebbe (RSCE) February, 2024

About US:

The Regional Service Centre in Entebbe, Uganda (RSCE) was established in July 2010, following the adoption of General Assembly resolution 64/269. The Centre provides efficient, client-oriented and scalable services with the goal of moving transactional, non-location dependent administrative functions to the Centre from its client entities. This includes transactional elements of human resources, finance, multimodal movement and control, personnel and cargo transport and information and communications technology (ICT) support.


Job Summary:   The Management and Programme Analyst (Chief, Quality Assurance and Business Intelligence Unit) identifies and translates business requirements into system solutions and ensures the timely delivery of critical business information; improves process efficiency, drives standardization and service delivery by monitoring performance and achieves targeted service level goals. This position is located in the Regional Service Centre, Entebbe, and the incumbent reports to the Deputy Director, RSCE.


Key Duties and Responsibilities:

Performance Reporting

  • Identifies business/reporting requirements for RSCE performance monitoring, including documenting and proposing new as well as changes to existing – Key Performance Indicators (KPIs);
  • Researches, analyzes and presents information and data gathered from a variety of sources;
  • Utilizes analytical data to evaluate and report on Centre/pillar/unit and individual performance;
  • Identifies problems and issues to be addressed and liaises with relevant parties to initiate corrective actions.
  • Ensures follow up actions by relevant parties;
  • Liaises with technical teams (including information and communications technology / ICT colleagues outside the RSCE) to develop automated analytics products based on data from relevant systems (FSS, iNeed, Umoja, Inspira etc.);
  • Ensures timely completion and publication of the RSCE monthly, quarterly and yearly reports, liaising with service line managers and the Director RSCE to incorporate feedback and analysis from line operations;
  • Provides feedback to line and senior management on monitoring and reporting problems and propose solutions in as much detail as necessary to deepen others’ awareness, understanding, and commitment to changes proposed;
  • Assists in developing action plans utilized by the clients to manage change;
  • Coordinates periodic surveys  and data analyses with internal and external stakeholders; review, analyze and report on key findings; and prepare / present recommendations for improvement.

Business Intelligence

  • Develops designs and methodologies, and where required tools, for calculating the performance of the RSCE services in order to enable accurate reporting;
  • Evaluates and applies data analytic tools and methods with an aim to increase business process understanding and transparency, and to strengthen operational performance both within the RSCE service lines and for the end-clients of RSCE.
  • Collaborates with counterparts in UNHQ in order to define business intelligence solutions;
  • Serves as focal point for system change requests that will improve efficiency and productivity within the RSCE service lines;
  • Designs and manages the Business Intelligence tools and applications environment;
  • Educates and facilitates an understanding and commitment to business Intelligence processes and the use of data analytics methodologies and procedures, across RSCE, to ensure information is recognized and utilized as assets;
  • Supports activities related to budget preparation including progress reports, projections and performance data;
  • Organizes and prepares written outputs for various key stakeholders;
  • Manages projects to improve the end-to-end process monitoring in collaboration with client entities.
  • Contributes to the creation and maintenance of a data dictionary to ensure end users have a consistent and thorough understanding of data related information;

Business Process Reengineering

  • Supports business process re-engineering both from a process and an information technology approach;
  • Identifies opportunities for improvements in efficiency and informs the management on any streamlining opportunities;
  • Provides input for policy development, including review and analysis of issues and trends, preparation of evaluations and other research activities and studies;
  • Identifies improvement opportunities and facilitates implementation of changes in service lines in collaboration with line management and staff members;
  • Develops and maintains process documentation (including work instructions, SOPs, and other job aids) to facilitate awareness, understanding and consistent implementation of procedures within service lines;
  • Monitors, analyzes and reports on the impact of changes introduced and results achieved;
  • Consults and provides advice to internal stakeholders regarding reporting frameworks and data.  Manage the Quality Assurance and Business Intelligence Unit
  • Leads and directs a team of staff and contractors including overseeing the development and maintenance of a portfolio analytics products, coordination, communication, performance management, planning and allocation of work assignments; coaching, mentoring of staff, and participation in the recruitment, selection and training of new staff;
  • Organizes and/or chairs internal performance review meetings, presents data driven insights, supports and informs RSCE senior management on data related matters;
  • Supports the Deputy Director RSCE in developing a comprehensive data analytics strategy and road map to ensure the full utilization of data assets, the identification of use cases and the implementation of the Secretariat General’s Data Strategy.


Qualifications, Skills and Experience:

  • The United Nations Regional Service Centre Entebbe (RSCE) Management and Programme Analyst (Chief, Quality Assurance and Business Intelligence Unit) job must hold an advanced university degree (Master’s degree or equivalent) in business administration, management, data analytics, information technology or a related field.  A first-level university degree in combination with qualifying experience may be accepted in lieu of the advanced university degree.
  • A minimum of seven (7) years of progressively responsible experience in project or programme management, administration or related area is required.
  • Experience managing a diverse team is required.
  • Experience in project management is required.
  • Experience in performance monitoring and reporting is required.
  • Experience in data analysis is required.
  • Experience in utilizing enterprise resource planning (ERP), business intelligence systems and tools to generate automated reports is desirable.
  • Experience with PRINCE2 methodology in monitoring and reporting is desirable.
  • Languages: fluency in English is required.



  • Professionalism: Ability to apply well-developed conceptual and analytical skills to solve complex issues; demonstrates exploration and implementation of new ways of thinking, to support knowledge management, business intelligence and organizational performance; Ability to support business process re-engineering both from a process and an information technology approach; Ability to utilize effective negotiation, influencing and communication skills to provide well-informed advice to a range of internal stakeholders regarding reporting frameworks and data requirements; Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
  • Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
  • Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
  • Managing Performance: Proven record of building and managing teams and creating an enabling work environment, including the ability to effectively lead, supervise, mentor, develop and evaluate staff and design training/skills enhancement initiatives to ensure effective transfer of knowledge/skills. Actively supports the development and career aspirations of staff and appraises performance fairly.


How to Apply:

All suitably qualified and interested candidates who wish to join the United Nations should apply online at the link below


Click Here


Deadline: 22nd March 2024

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