QUALITY ASSURANCE/ QUALITY IMPROVEMENT OFFICER at JSI Research and Training Institute September, 2018


JSI Research and Training Institute. Inc. (JSI) is public health organization that is committed to improving the health and well-being of underserved and vulnerable people and communities throughout the world, and to providing an environment where people of passion and commitment can pursue this cause. JSI seeks highly qualified and accomplished public health leaders and staff for its United States Agency for International Development (USAID)-funded District Coverage of Health Services (USAID DISCOVER-Health) Project. The five-year USAID DISCOVER-Health project aims to improve the lives of Zambians by ensuring equitable access to and use of high-quality HIV, maternal ncw-born and child health (MNCH), family planning and reproductive health (FP/RH) services and products at the district and community levels. The project utilizes and sustains a health model that maximizes the relative strengths of the public and private sectors to deliver health products and services that reach all beneficiaries and consumer markets.

Job Title: Quality Assurance/ Quality Improvement Officer

Position Type: Full Time
Reporting: QAQI Coordinator
Location: Ndola


The Quality Assurance/Quality Improvement Offcer will support USAID DISCOVER-Health in the area of quality assurance/quality improvement in the provision of health services in project service sites. Broadly this will include supporting the QBQLCoordinator in planning for OA/QL activities at regional and site level. The Quality Assurance/Quality Improvement Offcer will be responsible for support technical staff to appreciate GRZ performance quality standards, where these already exist aid technical staff and facilities to appreciate and assure SIMS preparedness. Additionally, under supervision of the QAQLCoordinator, the Offcer shall determine, establish and oversee the implementation cf procedures and quality standards in line with the SIMS tool as required.

Main Responsibilities

This is a key position for the successful rollout and maintenance in USAID DISCOVER Health Project sites. The successful candidate will:

  • Identify Project sites requirements to ensure they have the space, furniture, equipment and consumables to operate optimally,
  • In collaboration with theHub Sitc Managers and Site Team Leaders, ensurc compliance with HPCZ standards for all Project sites; adherence to SOPs on medical waste management in all USAID DISCOVER-Health operational sites;
  • Ensure that WHO, MOH and SIMS quality standards of service delivery are readily available, known and are strictly adhered to by all technical staff
  • Propose and agree on in-house quality procedures, standards and/or specifications for quality service delivery including in VMMC, ART, MNCH, SRH/FP and medical waste/environmental managcmcnt:
  • Ensure that all levels of care, within the scope of USAID DISCOVER-Hput in place SOPs, checklists and other job aids and that these are followed at all times;
  • Work with other key technical staff during supportive supervision to provide technical advice to field staff on the importance of adhering to standards of care using project adopted tools for quality improvement;

Key Competencies

The successful candidate must be/have:

  • Energetic, goal-oriented, with ability to adapt quickly to achieve results and get the job done;
  • Excellent written, verbal, and interpersonal communication skills with an ability to  communicate effectively throughout all levels and across all departments of the organization;
  • Ability to work collaboratively with colleagues in a results-driven, team-oriented environment;
  • Ability to function as a strong member of a highly motivated team;
  • Ability to interpret project goals and objectives correctly and translate them into demonstrable operational tasks which yield tangible results that add to the overall project purpose and vision within their prescribed time frame and sequence; Demonstrable knowledge and understanding of compliance as it relates to health quality standards.

Qualifications and Experience

  • Diploma in clinical medicine and Public Health i.e. Nursing, Clinical medicine;
  • A Bachelor Degree is an added advantage;
  • Must havce undcrgone a training in Q and Clinical skills training with demonstrated experience in performing in a similar role.
  • Hands on experience in performance improvement reviews (PIRs) or accreditation of health facilities for health services is desirable;
  • Deep comprehension of and working in the Zambian health system;
  • Excellent analytical written and oral communication skills;
  • Good coaching mentorship and capacity building skills in general;
  • Good organizational and planning skills:
  • Problem solving and team working skills will be an added advantage;
  • Computer proficiency in Word, Excel and PowerPoint;
  • Registered with legal body e.g. GNC, HPCZ.

Mode of Application:

Please send a written application via email. Your application should consist of a cover letter and a detailed CM including full addresses and contact telephone numbers. Please indicate the position you are applying for in your cover letter and also give names, addresses and contact telephone numbers of three referees.

Please send e-mail applications, with the position you are applying for in the subject line, to:

Closing Date: Friday 7th September 2018.
Please send hardcopy applications, with the position clearly marked on the envelope, to:

The Project Director,
Inchito III Plot 45/D/REM-3-A/377 Warthog Road Kabulonga
Lusaka, Zambia.

Please be advised that only short-listed candidates will be contacted.

Go to our Homepage To Get Relevant Information.

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