Operations Analyst job at Numida November, 2023

Job purpose:
This role will work closely together with Product and Credit Operations teams by helping shape and ultimately executing product, marketing and design strategy to drive metric-driven growth of the company. The Analyst will contribute in all project management phases (to design/build/grow projects), and will work cross functionality with technology, design and business development. These growth strategies are shaped around customer acquisition, client experience and retention.

Reporting line:
The role typically reports to the Growth Manager.

• Collect, analyze and interpret data related to operational performance and growth metrics, and use it to identify trends and opportunities for improvements.
• Shadow, collaborate with and compile feedback from loan officers to ensure you are continuously in touch with our operations and the client perspective.
• Identify and recommend process improvements to enhance operational efficiency and support growth objectives.
• Synthesize feedback from existing and potential clients to discover client needs and preferences, and use these insights to drive customer-centric improvements.
• Track and report on portfolio and industry trends to stay ahead of an always-evolving customer lending environment.
• Work with the Growth Manager to design, implement, track and measure conversion and referral experiments.
• Implement and compare results of A/B testing for landing pages, creatives across customer-facing communication channels.
• Work with cross-functional teams including Marketing, Credit and Product to align new client acquisition & growth initiatives with operational capabilities.
• Work with the Growth Data Analyst to design and analyze the efficacy of different experiments.
• Support in capacity planning to ensure operations meet growth expectations.
• Contribute to the development of growth and operational strategies while leveraging data to inform decision making.
• Support the Numida team in any way outside of the above in order to achieve growth targets.

Job requirements:
Your profile:
• Bachelor’s degree in Economics, Marketing, Business Administration, Commerce, or related field from an accredited university.
• Prior entry-level experience in operations
• Strong interpersonal and communication skills.
• A highly productive, results-oriented, self-driven professional committed to excellence
• A creative problem solver with a strong intuition
• A fast learner who is entrepreneurial in spirit
• A balanced planner and doer who can manage a heavy workload effectively
• A collaborative individual who relies on feedback to rapidly iterate and improve on your work
• A team player who is not afraid to ask for help when needed.

Why Numida is a fit for you:
• At Numida, we believe our values make a difference
• We are committed to active inclusion and diversity
• We are transparent
• We succeed when our customers succeed
• We do not only get things done, but also in the right way.
• We value, support and help each other grow.

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

Job application procedure

Interested and Qualified? Click here to apply

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