Merchant Support Advisor – Agent Banking job at Absa Group Limited October, 2023

JOB DETAILS:
Job Summary
To achieve agreed sales targets in line with the business objectives through proactive sell of alternate banking products – Agent Banking.

Job Description
Sales to Retail customers with operational rigour and compliance with KYC requirements: (90%)
Market Knowledge and innovation
• Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of bank’s consumer lending products.
• Provide direct “hands on” sales support (quality lead generation and effective follow up) to generate and convert quality leads into sales.
• Participate in sales campaigns to meet specific targets.
• Maintain own sales performance statistics for management information usage.
• Submit completed application forms of different products in line with Bank policies and requirements and submit to Team Leader for review.
• Check correctness of each new account application, Agent Banking application and all other customer documents
• Comply with general operational risk & rigor requirements e.g. Health & Safety standards and security of premises, KYC, and anti-money laundering regulations.
• Ensure accuracy of each new account application, Agent banking application and all other customer documents. Lead Generators (LGs) are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.

Customer Service 5%
• Provide excellent customer service in line with Absa values.
• Own customer queries and complaints around account opening, loans and card applications and resolve in a timely manner. Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.
• Build relationships with internal service providers (Operations and the KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints.
• Advise customers as soon as NTB accounts are approved and encourage transaction.

Technical Experience and Capability 5%
• Share knowledge and experience with other Lead Generator in the team.
• Agree annual performance objectives with the Team Leader, including specific sales targets.
• Pursue continued improvement in personal development by participating in development programs and training preferred.

Education
Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
Interested and qualified? Click here to apply

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