HEAD OF BANKING SERVICES at AB Bank

AB Bank Zambia Limited, is a bank with a mission to improve access to a broad range of financial services for the majority of Zambian businesses and their owners in a sustainable and efficient manner. The bank provides financial services to Micro, Small and Medium-sized Entrepreneurs and their families in Zambia. AB Bank has been operating in Zambia since 2011 and has since grown steadily with prospects of further expansion.

In order to support our rapidly expanding branch network, we seek to recruit the services of an individual to fill the position of Head of Banking Services(1).

RESPONSIBILITIES

  • Manages the Sales Strategy of the department, and deliver high quality sales and services that reflect the needs of the customer, as well as meet the bank’s business and social objectives.
  • Promotes effective communication, good team spirit and build high morale amongst Banking Services personnel. Build and maintain a dynamic, motivated workforce at optimum resource numbers to deliver the business. Coordinating and providing feedback to Banking Services Staff to maximize new business opportunities and deepen existing relationships, while providing quality in service delivery in an efficient operation where risks are well controlled.
  • Support the sales team with regards responsibility for Bank’s High Net worth segment in order to manage this segment for value and maintain support and rapport in liaison with the
    team leaders to ensure banking services business units fulfil customer service expectations.
  • Trains and mentors the sales force on sales and technical skills.
  • Liaise with marketing and branches in the planning and holding of customer and general promotional events.
  • Assists COO with product development and the management and implementation of any special projects concerning the Banking Services Department.
  • Manages upcoming projects within the sphere of the Banking Services Department.
  • Observes changes in the banking industry and regulation, passing the information to COO for further action. Support the COO in preparation of trainings, meetings, data analysis and performance management.
  • Represents the bank and attends selective meetings e.g. BOZ, BAZ and Cash Management Committees and other external stakeholders.

PERFORMANCE REQUIREMENTS

  • Good track record in leading teams and developing staff.
  • Strong track record of target achievement.
  • Excellent sales and negotiation skills.
  • Budget and report writing skills.
  • Excellent training and mentoring skills.
  • Advanced Project Management skills.

COMPETENCIES

  • Ability to think strategically and proactively
  • Ability to prioritize and manage large amounts of complex tasks independently
  • Ability to effectively communicate with very varied target groups from clients, through staff, to other banks, regulators and investors
  • Ability to motivate, coach and lead a big team.

EDUCATION AND EXPERIENCE

  • Experience as a confirmed Branch Manager
  • A bachelor’s degree in business, marketing, or a related field.
  • Good knowledge of all operations, products, services and management structures of the Bank
  • In-depth understanding of risks and business opportunities in Banking Services
  • Experience in implementing a strategic sales plan that expands company’s customer base and ensure its strong presence.

APPLICATION DETAILS

If you can identify with our mission and you enjoy working with diverse driven teams, we can offer you an interesting position in a friendly and result driven working environment.

Email your CV and application letter to jobs@abbank.co.zm by Friday 27th July 2018 indicating the position you are applying for in the subject line. No hard copy and late application will be accepted.

Go to our Homepage To Get Relevant Information.

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