COLLECTION OFFICER X5, Atlas Mara

Atlas Mara

Reporting Line : Recoveries & Collections Manager
Business Unit : Credit

Location : Lusaka

Job Purpose : To collect delinquent accounts by contacting customers in arrears by telephone, mail or
field visit and secure payment arrangements in line with agreed financial targets

Key Outputs & Responsibilities: –

  • Achievement of collections and recoveries targets
  • Achievement of desired delinquency, flow, collections and recovery targets
  • Collect customer payments in accordance with loan payment due dates
  • Ensure recovery of full outstanding balances from customers by engaging customers telephonically or conducting field visit where appropriate.
  • Adhere to regulatory, internal policy and process standards in order to manage inherent risks within the collections environment
  • Maintain a strong control environment to ensure financial and nonfinancial risks are within tolerances
  • Build professional working relationships with all stakeholders, displaying sound abilities to listen, advise, influence, negotiate and present at all levels

Qualifications & Experience

  • Grade 12 School Certificate
  • Diploma in relevant field
  • Experience in banking procedures.
  • Strong communication skills, problem solving and analytic skills.
  • Experience in recoveries of debt

Interested Applicants who meet the job requirements should e-mail their CV’s to jobs-zm@bancabc.com. Only shortlisted candidates will be contacted. Be sure to include the job applied for in the subject field.

Closing date : Thursday, 15th August, 2018

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