Key Responsibilities

  • Review and understand system functionality applicable to each project
  • Perform Business Analysis on IT product development projects in line with the agreed
    business methodology and business architecture guidelines
  • Determine, document, and review user requirements for all projects
  • Review requirements, determine objectives and risks and issues and update URS for the
    competency center functional design
  • Review technical specifications to ensure user and functional requirements are met
  • Research and consider best practice, local conditions, trends, as well as competitor activity
  • Identify business improvement and optimization opportunities
  • Assist in identifying innovative ways to use minimum resources to achieve maximum outputs
  • Design and document business solutions (process, system and measurements) that meet current and future user requirements
  • Facilitate JAD (Joint Application Design) with relevant stakeholders
  • Define and construct context diagrams which form part of the basis of process mapping
  • Assist in drafting policies, processes and procedures
  • Provide information into test pack drafting
  • Evaluate situations and determine the best methods to reach defined outcomes
  • Address problems on a case by case basis, ensuring an optimal balance between the response to the situation, the cost of that response, and the core purpose of the organization
  • Generate different options for the known problem, evaluate possible methods to resolve the problem, and select the most appropriate solution in terms of enhanced effectiveness and efficiency, and reduced cost
  • Conduct research relating to MTN Zambia business and systems
  • Assist in identifying and assessing market trends, taking local conditions into consideration
  • Provide constant status reports and feedback as to business analysis deliverables to internal customers and program manager Ensure traceability of requirements from business through to development and implementation

Candidate Requirements

  • BSc Degree in IT/Software Engineering or related discipline.
  • ITIL certification
  • Certification in Project Management (PMP, CAPM, PRINCE2) and/or Business Analysis will be an added advantage
  • 5 years business analysis and business optimization experience, in process driven environments; system implementation experience in the telecommunication, service, supply chain and/or sales environment; process mapping tool experience; business case development experience
  • Experience with Enterprise Systems (application software packages that support business processes, information flows, and data analytics) and IT operations.
  • General understanding of technical concepts and skills such as SQL, Oracle/MS SQL Server, batch processing, platform architecture and agile methodology

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