Assistant Collections Manager & Collections Officer at Mofin Finance Limited May, 2024

MOFIN Finance Limited is a fast growing, wholly owned Zambian registered Micro lending institution operating with over 10 branches across Zambia which provides financial services to both private and public sector employees. Mofin Finance Limited has a work environment that promotes diversity, embraces change, and provides leadership opportunities to everyone.
Mofin Finance Limited seeks to employ for the following positions:

1. Assistant Collections Manager x 1

Responsible for assisting and supporting the Collections Manager in overseeing the debt collections activities and the administration of the Department.

Key Responsibilities:

  • Ensure that the system data is of standard quality and be a business link between Operations and sales departments.
  • Ensure effective maintenance and management of service level agreements with other departments.
  • Conduct call visits on both existing and prospective corporate clients and banks to enhance portfolio quality in line with the department’s strategic objectives.
  • Manage and provide guidance to the credit risk and debt collection team.
  • Provide weekly/monthly consolidated reports on the recoveries.
  • Pass on debtors at the appropriate time to legal collectors.

Academic & Professional Qualifications

  • Minimum of Diploma in Banking and Finance, Accounting or equivalent professional qualifications.
  • Relevant work experience in working with either Microfinance institutions, Banking sector, or cash collection functions.
  • Sound knowledge of Microfinance, principles, and practices of banking.

Specialist knowledge and skills:

  • Analytical skills and a good eye for detail – Synthesizes complex or diverse information; Uses intuition and experience to complement data; Use of mathematical models, process maps, and planning tools.
  • Technical Skills.
  • Shares expertise with others.
  • Problem Solving – Identifies and resolves problems in a timely manner.
  • Gathers and analyzes information skillfully.
  • Develops alternative solutions
  • People management experience

2. Collections Officer x 1

Key Responsibilities:

  • Collect DDAC mandate forms sent by branches for new loans for onward submission to collecting banks.
  • Make monthly scheduled DDAC requests on off taker confirmation regarding respective payroll processing dates.
  • Compilation of all receipts as confirmations from collecting banks.
  • Diligent reconciliation of outstanding receipt items.
  • Suggest whether the loan should be rescheduled or restructured following loan restructure and reschedule policy.
  • Identify root causes of defaults and make recommendations for process improvement as and when appropriate.
  • Maintain excellent records of contacts, transactions, efforts and progress made on the recovery

Academic & Professional Qualifications:

  • Grade 12 School Certificate
  • Minimum Diploma in Banking and Finance or relevant field of study.
  • Minimum 1 year work experience in the microlending sector in a similar position will be an added advantage

Specialist knowledge and skills:

  • Understanding of the relevant technology, procedures, practices, acts and regulations.
  • Ability to manage time, set priorities and plan workload to meet objectives.
  • Ability to handle sensitive information professionally and with confidentiality.
  • Commercial acumen
  • Accurate and responsible
  • Excellent communication skills
  • Good computer skills

To apply, only applicants who meet the above requirements or better should submit a cover letter and CV with three traceable references with full addresses and contact information by following this link for Assistant Collections Manager position and this link for the Collections Officer role before 13th February 2023.

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