APPLICATIONS SUPPORT ENGINEER (4) at MTN Zambia

Responsibilities

  • Work with cross functional teams to deliver carrier grade business systems and services availability
  • Support business by carrying out customer data and usage analytics required for execution relevant products and services
  • Ensure compliance of internal SLAs between application team and business
  • Identify, analyze, and interpret trends or patterns in complex data sets
  • Support marketing sections and in the execution of data analyses
  • Carry out detailed data mining, reporting, and delivering market/trend analyses to the business
  • Extract data from various applications and systems, manipulate and explore data, produce analyses using Microsoft Access, Excel, SAS/SQL, etc.
  • Independently research, organize and analyze technical information and prepare reports & recommendations

Candidates Requirements

  • Bachelor’s Degree E.g. B Sc. or Business qualification or equivalent
  • At least 2 years’ experience of systems and services support which should include Data Mining in a dynamic and fast-moving industry
  • Advanced knowledge of Excel and Data Analysis
  • Troubleshooting, analytical, logical, critical thinking and problem-solving abilities

To apply for this job email your details to jobs.zm@mtn.com

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