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Capability & Skills Specialist, Consumer Business & Channels Full-time Job

May 9th, 2023 at 14:21   General   Nairobi   Reference: 1745
Job Details

Job Description


Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.


  • Reporting to the Chapter Lead, Capability and Skills, the position holder will be responsible for diagnosing Consumer Business & Channels capability and skills development needs at organization, team and individual level so as to design and deliver blended solutions to meet business goals.


  • Works with the business to develop plans to close key gaps identified in learning needs and skill gap analyses
  • Accelerate focus on continuous learning,
  • upskilling and reskilling employees for current and emerging Consumer Business & Channels roles.
  • Design intuitive learning experiences through application of learning models and tools to assess and develop Consumer Business & Channels capability.
  • Apply knowledge of learning design and technology to optimize and design blended learning paths
  • Research best practice to innovate on current thinking to enable experimentation with new technology and methods.
  • Demonstrates advanced facilitation skills and can build this capability in others
  • Drives and maximises innovative technology to drive a learning culture
  • Leverage Technology and stakeholders to deliver skill transformation at scale in Consumer Business & Channels.
  • Establish a baseline to evaluate the business impact of skills improvement or behavioral change.
  • Works with communities of practice, subject matter experts and third parties to develop and implement learning interventions.
  • Leverages internal and external stakeholders across the business and eco system to drive and embed a learning culture that drives growth and innovation
  • Design and own Consumer Business & Channels learning and reskilling standards, policies, frameworks, and tools.
  • Define and own career pathway frameworks that help employees mobilise their careers.
  • Use insights to continually evolve and improve the learner experience.
  • Lead communication, engagement and learning campaigns that excite and inspire employees to learn and grow.
  • Lead, assess and track learning, reskilling, and upskilling interventions.
  • Build alignment on Consumer Business & Channels skill development priorities and resource allocation.
  • Establish a coaching culture owning standards, accreditation, coaching faculties.
  • In liaison with Acquisition, Capability & Talent CoE contribute to the design, implementation and management of effective leadership, performance, employee development and talent management initiatives to address performance and talent gaps related to capacity/knowledge among staff



Must have qualifications:

  • Bachelor’s Degree and Higher National Diploma in HRM
  • 5yrs relevant experience in HR management, with specialization in commercial capability and skills development
  • Extensive experience in leading and executing end to end capability and skills process
  • Experience in Coaching and building Line manager capability in performance / productivity management and development.
  • Good stakeholder management experience

Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 31 May. 2023


Company Description
Safaricom Kenya