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Airport Services Agent Full-time Job

May 9th, 2023 at 14:48   General   Nairobi   Reference: 1782
Job Details

Job Description

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the fastest-growing airline in the world. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the state-of-the-art Hamad International Airport in Doha, the State of Qatar. Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself. Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012 and most recently in 2015, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline. My goal is to make Qatar Airways your airline of choice, offering the flights you want to the destinations you need. That drives this team of more than 40,000 professionals every day, and will continue to motivate us to make Qatar Airways your only airline. On behalf of everyone at Qatar Airways, we look forward to welcoming you on board.


As an Airport Services Agent, you will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling.  You will ensure a quality service and adherence to safety policies and security standards.

Specific accountabilities include:

  •  Liaising with check-in, transfer desk and other related areas for the smooth acceptance of passengers
  •  Escorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates
  •  Assisting the Duty Officer in handling company materials and records
  •  Liaising with the Ground Handling agent (GHA) for quick processing of hotel and transfer passengers
  •  Ensuring passengers are assisted smoothly through airport facilities
  •  Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit
  •  Supervising GHA staff during all flights to ensure Qatar Airways standards of service quality is maintained
  •  Organizing check-in counters and coordinating documentation issues

Be part of an extraordinary story 

  • Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
  • Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
  • Together, everything is possible


  •  High School Qualification
  •  Minimum 2 years of job-related experience required with at least 1 year of relevant experience in Airline/ Travel Industry/ Hospitality Institute.
  •  Excellent communication skills with fluency in English language.
  •  High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.
  •  High level of computer literacy
  •  Excellent customer focus and service delivery.
  •  Good interpersonal skills and strong team orientation

Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 31 May. 2023

Company Description
Qatar Airways